Terms & Conditions
GENERAL
TERMS AND CONDITIONS OF USE OF THE PLATFORM
USER
AGREEMENT
1.
Parties (All Users)
This
agreement is entered into between ()
(hereinafter referred to as the "Platform")
and individuals or legal entities who are members of the Platform or
use its services (hereinafter referred to as the "Client"),
legal entities providing services on the Platform (hereinafter
referred to as the "Seller"
and "Delivery
Service Provider").
This agreement applies to all services provided through the
Platform’s
Website,
Client
Mobile App,
Seller
Mobile App,
and Delivery
Service Provider Mobile App.
All the clauses mentioned in the section “56. Terms of Service with Delivery Companies / Delivery Service Providers and Delivery Status”, which forms an integral part of this agreement, are binding on Delivery Companies / Delivery Service Providers, Sellers, and Clients using the Platform. Each User is required to read and approve this agreement before continuing to use the Platform’s services.
Any User who continues to use the Platform or becomes a member is deemed to have accepted all the terms and conditions of this agreement.
2.
Purpose (All Users)
The
Platform provides an international
multi-vendor e-commerce service,
enabling the purchase, sale, and delivery of products on a global
scale. Services include, but are not limited to, hosting
online stores for sellers,
managing
payments,
and facilitating
international deliveries.
3.
Registration (All Users)
Registration
to the Platform is free
for clients worldwide.
Seller registration is currently limited to
legal
entities
based in France,
Turkey,
and the European
Union.
Sellers outside this region may submit a registration request that
will be reviewed by the Platform.
Delivery Service Providers
established in France,
Turkey,
and the EU
may submit their registration requests via email to provide delivery
services. Submission does not guarantee automatic acceptance.
4.
Data Processing and Use of Cookies
The
Platform processes users' personal data in accordance with GDPR
regulations
and the Data
Protection Act.
The use of cookies is governed by a privacy
policy,
and users are informed of the collection and processing of their
personal data.
5.
License to Use the Platform and Limitations
Users
are authorized to use the Platform only in compliance with the terms
provided by E-commerce
Law.
Any unauthorized commercial use or attempts to hack
the Platform are strictly prohibited.
6.
Client Approval and Signature Process
Users
agree to the terms and conditions by checking
the acceptance box
during their registration. This process is legally binding under
French
contract law.
7.
User Responsibilities (All Users)
Users
agree to fulfill the following responsibilities when using the
Platform:
Providing accurate, up-to-date, and complete information,
Being responsible for the security of their own accounts,
Not abusing or damaging the Platform’s services.
The Platform reserves the right to suspend or terminate user accounts or take legal action in the event of any violations of these responsibilities.
8.
Client Responsibilities (Clients) and Penalties for Abusive Returns,
Exchanges, or Cancellations
Clients
registered on the Platform are required to comply with the following
obligations:
Accuracy of Information Provided:
Clients must provide accurate and complete information during registration and for each order. Any errors or omissions in the information provided are their responsibility, including any additional costs or delays resulting from such errors.Secure Use of Payment Methods:
Clients are responsible for securing their payment information. In case of suspected fraudulent activity, they must immediately inform the Platform. The Platform is not responsible for losses resulting from negligence in managing payment methods.Providing a Correct Delivery Address:
Clients must ensure the delivery address provided is accurate and complete. Any delivery issues due to an incorrect address will be their responsibility. They must also be available or designate a trusted person to receive the delivery.Compliance with Return, Exchange, and Cancellation Policies:
Clients must comply with the return, exchange, and cancellation conditions specific to each product. Non-returnable or non-exchangeable products (e.g., for hygiene or customization reasons) cannot be claimed. Clients must follow the Platform’s defined procedures for any return requests.Compliance with Customs and Tax Regulations:
Clients are responsible for ensuring the products purchased comply with their country’s customs and tax laws. All customs duties, taxes, and related costs are their responsibility unless otherwise indicated by the Platform.Cooperation in Security Checks:
Clients must cooperate with the Platform during any identity or security verification processes by providing the necessary information to ensure transaction security.Prohibition of Fraudulent Practices:
Clients agree not to engage in fraudulent or illegal activities, such as creating fake accounts, using stolen payment methods, or submitting false claims. The Platform reserves the right to suspend or terminate any account involved in such activities.Respectful Reviews and Comments:
Clients must post honest and appropriate reviews of products purchased. Any abusive, defamatory, or inaccurate content will be removed by the Platform.Respecting Service Usage Terms:
Clients must not use the Platform to distribute inappropriate or unsolicited content (advertisements, viruses, etc.). They must use the services in accordance with the terms set by the Platform.Prohibition on Contacting Sellers Outside the Platform:
Clients are not allowed to directly contact Sellers or make purchases outside the Platform. Any attempt to do so violates the Platform’s general terms and may result in penalties, such as account suspension or termination.Handling Abusive Return, Exchange, and Cancellation Requests:
If abusive or fraudulent behavior related to returns, exchanges, or cancellations is detected, the following penalties may be applied by the Platform:
Claim Verification: The Platform will conduct a thorough investigation to determine whether the request is legitimate or abusive.
Temporary Account Suspension: The Client's account may be suspended during the investigation, preventing any new transactions.
Rejection of Abusive Requests: Abusive requests will be denied, and no refund, exchange, or cancellation will be granted.
Removal of Return and Exchange Privileges: For repeated abuse, the Platform may revoke return and exchange rights for future orders.
Permanent Account Termination: For serious abuses, the Platform reserves the right to permanently terminate the Client’s account.
Legal Actions and Reporting: In cases of blatant fraud, legal action may be taken, and the Platform may report such behaviors to the relevant authorities.
9.
Seller Responsibilities (Sellers)
Professional
sellers
registered on the Platform must fulfill the following obligations in
accordance with the terms and conditions set by the Platform:
Invoicing:
Sellers cannot issue invoices directly to the end customer. They must issue complete invoices, including VAT, exclusively in the name of the Platform’s local entity in the country where the purchase was made.
Invoicing to the end customer is carried out by the Platform in the country of purchase. Sellers do not interact directly with customers concerning invoicing.Product Shipment:
Sellers are not authorized to ship products directly to end customers. Products sold must be shipped promptly and completely to the Platform’s designated warehouses in the relevant countries (France, Turkey, or other defined countries).
Sellers must comply with the agreed-upon shipment deadlines with the Platform. Any delays or shipment issues must be reported immediately to the Platform.Handling Returns, Exchanges, and Cancellations:
All return, exchange, and cancellation processes are entirely managed by the Platform. Sellers must collaborate with the Platform to process these requests within the specified timelines and according to the return policies in place.
Malicious or abusive claims from customers are examined and resolved by the Platform. Sellers will be notified by the Platform of the decisions made regarding these claims.After-Sales Support:
Requests for after-sales support (product inquiries, technical assistance, complaints) are directly addressed to the Platform, which then forwards them to the relevant Sellers. Sellers must respond promptly to requests from the Platform to ensure customer satisfaction.
All after-sales support requests or customer disputes must go through the Platform’s communication channels.Product Compliance and Information:
Sellers are responsible for the compliance of their products with the descriptions provided on the Platform and for the quality of the goods sold. The products must be authentic, legal, non-counterfeit, and comply with safety and quality standards in force.
The sale of counterfeit products or replicas is strictly prohibited on the Platform. If non-authentic products are detected, the Platform reserves the right to immediately remove the affected products, suspend or terminate the Seller’s account, and take legal action if necessary.
Sellers must keep their product information up-to-date (availability, prices, characteristics, delivery times) and notify the Platform immediately of any changes.
In case of requests from the Platform or relevant authorities, Sellers must provide the necessary documents promptly to prove the authenticity and compliance of their products, including certificates of authenticity, certificates of origin, and other documents proving the product complies with legal standards.Certificates and Other Documents:
Compliance Certificates: Sellers must ensure their products meet local and international standards of compliance and must provide the required certificates under applicable laws (e.g., CE, FDA, ISO certifications).
Sellers are required to provide the Platform with all necessary documents to prove product compliance, including but not limited to safety certificates, origin certificates, laboratory test reports, and declarations of conformity (depending on the type of product).
Upon the request of the Platform or relevant authorities, Sellers must promptly present these documents to prove product compliance with regulations.
Products sold must comply with regulations in the destination countries, and failure to provide these documents or ensure product compliance may result in sanctions from the Platform, including account suspension or termination.
Liability for Material and Immaterial Damages: Any material or immaterial damage resulting from non-compliance of products, provision of counterfeit goods, or failure to meet legal obligations will be fully and unconditionally covered by the Seller. The Seller is obligated to compensate both the Platform and customers for all damages caused, without limitation or reservation.Legal and Tax Obligations:
Sellers are responsible for the tax compliance of their transactions. They must issue valid invoices to the Platform’s local entity in the country where the purchase was made, including applicable taxes (VAT, import duties, etc.).Prompt Delivery of Products:
Sellers must deliver products promptly to the Platform’s warehouses after the sale. Any late or non-compliant shipment may result in sanctions from the Platform, including additional fees or account suspension.
Final delivery to the customer is organized exclusively by the Platform, and Sellers do not intervene in this process.Payments:
All payments from end customers are made to the Platform. Sellers cannot receive payments directly from customers.
Payments to Sellers are made by the Platform after deducting commissions and other applicable fees. Sellers are paid once the transaction is finalized and the customer confirms receipt of the products without issues.Quality Control:
Products delivered by Sellers to the Platform’s warehouses undergo compliance and quality checks. If the customer has opted for a detailed Quality Control service, the Platform inspects the products before their final shipment. Non-compliant products may be returned to Sellers.Handling Complaints and Disputes:
In case of disputes or complaints from customers, the Platform directly manages and handles the complaints. Sellers will be informed of the claims and must provide the necessary assistance to resolve issues as quickly as possible.
The Platform reserves the right to take appropriate measures to resolve disputes, including making final decisions regarding returns or exchanges in cases of malicious claims by the customer.Exclusive Sales via the Platform:
Sellers are not permitted to engage in direct sales to end customers outside of the Platform. All transactions must be conducted through the Platform, which handles the entire process, including payments, invoicing, and deliveries. Any attempt to conduct direct sales constitutes a violation of the Platform’s terms and conditions and will result in immediate penalties, including account suspension or termination.Penalties for Non-Compliance:
In case of failure to meet the obligations described in this agreement, the Platform reserves the right to impose penalties on Sellers, including financial penalties, account suspension, permanent exclusion from the Platform, as well as legal actions.
Sellers are also liable for material and moral damages caused to the Platform or customers due to non-compliance with product descriptions or failure to meet delivery deadlines.
10.
Responsibilities of Delivery Service Providers (Registered Delivery
Providers)
Registered
Delivery Service Providers on the Platform must comply with the
following obligations to ensure quick,
efficient,
and compliant
deliveries,
as well as adherence to Platform
standards
(see also: 56.
Terms of Service with Delivery Companies / Delivery Service Providers
and Delivery Status).
Adherence to Delivery Deadlines:
Delivery Service Providers must ensure that products are delivered within the agreed-upon deadlines with the Platform. Any delays or incidents affecting delivery must be reported immediately. Unjustified delays may result in penalties, including financial sanctions or suspension of cooperation.Direct Delivery to Customers in Turkey and the EU (including France):
Delivery Service Providers may deliver directly to customers in Turkey and the European Union (including France), unless otherwise directed by the Platform. In certain cases, the Platform may require products to be delivered to its warehouses before final delivery.Compliance with Delivery Documents:
Delivery Service Providers are responsible for submitting complete and accurate delivery documents, such as invoices and delivery notes. Any omissions or inaccuracies may result in delays and penalties.Shipment Traceability:
Delivery Service Providers must ensure the traceability of packages using tracking systems such as GPS. They must provide the Platform with the necessary information to allow customers to track their deliveries in real time.Photo Documentation at Delivery:
Delivery Service Providers may be required to take photos of the packages at the time of delivery, following the Platform's guidelines. These photos should be taken as proof of delivery, ensuring no sensitive personal information is included.Obligation to Ensure Product Safety:
Delivery Service Providers must take all necessary measures to ensure the safety of products during transportation, including the use of appropriate packaging. Any loss, damage, or theft must be reported immediately.Liability for Damages or Loss:
In case of damage, loss, or theft of products during delivery, Delivery Service Providers are liable and must compensate the Platform and customers for any damages incurred. Additional sanctions may apply in the case of negligence.Compliance with Local and International Regulations:
Delivery Service Providers must comply with all local and international regulations regarding transportation, including customs rules and safety standards.Insurance Requirement:
Delivery Service Providers must hold valid insurance covering the risks associated with transportation, including liability insurance and damage to products. Proof of insurance may be requested.Prohibition on Tampering with Packages:
Delivery Service Providers must not open or alter packages without authorization from the Platform. Any unauthorized handling may result in penalties and liability for any resulting damages.Reporting Anomalies:
Delivery Service Providers must immediately report any anomalies or incidents during delivery, including delays, damaged products, or security issues. Failure to report may result in penalties.Identity Verification at Delivery:
When delivering products, Delivery Service Providers must verify the identity of the designated recipient, using proof of purchase or identity verification where necessary.Protocol for Failed Delivery:
If delivery cannot be completed due to the absence of the customer or other unforeseen events, Delivery Service Providers must follow the Platform's procedures, such as temporary storage or re-delivery, and inform the Platform accordingly.Confidentiality of Information:
Delivery Service Providers must maintain the confidentiality of customer information, the products being transported, and any transaction details. Any breach of confidentiality will result in severe penalties, including legal action.Handling Complaints about Service Quality:
Delivery Service Providers must promptly resolve any complaints related to punctuality or service quality. Non-compliance with service standards may result in penalties.Handling Fragile or High-Value Products:
Fragile or high-value products require extra precautions and specific protections. Negligence in handling these items will result in penalties.Force Majeure Notification:
In the event of force majeure (natural disasters, strikes, etc.), Delivery Service Providers must immediately notify the Platform and propose alternative solutions. They will not be held liable for delays caused by such events, provided they offer proof.Assistance in Claims Handling:
Delivery Service Providers must cooperate with the Platform to resolve any claims related to deliveries (delays, damaged packages, etc.) within the specified deadlines.Communication with Customers via the Platform:
Customers may contact Delivery Service Providers via the chat feature on their accounts for questions related to delivery. Delivery Service Providers must respond to customer inquiries promptly. Any misuse of this feature is prohibited.Penalties for Non-Compliance:
In the event of non-compliance with the obligations outlined above, the Platform reserves the right to impose penalties, including financial penalties, account suspension, or permanent termination of cooperation with the Delivery Service Provider.
11.
Service Description (All Users)
The
Platform offers various digital
and physical services
within the scope of international
commerce.
Only international
sales
are conducted on the Platform, and no
local sales
are permitted. The export,
delivery, and customs processes
are managed by the Platform, without direct interaction between the
customer and the seller.
12.
Specific Services (Customers)
12.1.
Delivery
Address and Product Storage Allocation
The
Platform provides free
delivery addresses
for product storage to its customers in France
and Turkey.
This service is only available for purchases made via the Platform
and for products obtained through the "Buy
for Me" service.
Additionally, the Platform offers a 90-day
free storage service,
allowing customers to store their products securely.
This service
is designed to facilitate customers' commercial operations, speed up
logistics processes, and reduce storage costs.
12.2.
"Buy
for Me" Service
This
service allows customers to acquire products from external
sources
that they cannot find on the Platform. Customers can use this service
under the following conditions:
The seller cannot ship directly to the customer's country.
The payment methods offered by the seller are not suitable for the customer.
The customer submits their request to the Platform via the "Buy for Me" form available in their account panel. The Platform conducts reliability checks on the seller, verifies the availability of the product, and, if confirmed, approves the request and directs the customer to the payment phase.
Once payment is received by the Platform, the order is processed. The Platform is not responsible for delays caused by bank transfers or other payment methods, nor for product depletion. To avoid such delays, customers can pre-load their virtual wallets available in their account panel.
The service is charged at €1 + 20% commission per product, and products benefit from a 90-day free storage service. Free shipping, customs clearance, and other fees are not included in the "Buy for Me" service; these costs are fully borne by the customer. However, the Platform assists with the shipping and customs clearance processes between Turkey and the European Union (including France). For cancellations, exchanges, and returns, the policies of the relevant seller apply, and the Platform is not responsible for these processes.
Customers acknowledge that purchases made via the "Buy for Me" service are subject to import/export processes, and all cancellation, exchange, or return costs (shipping, customs duties, and other related costs) are borne by the customer.
12.3.
"Combine
& Ship" Service
This
service allows customers to consolidate both their purchases
made through the Platform
and products obtained through the "Buy
for Me"
service into a single shipment.
Customers can view images
of all products delivered to our warehouses
via the "Combine
& Ship" menu
on the Platform. Upon request, through the same menu, all purchases
can be combined
and sent
in a single package.
This service is provided free
of charge
to customers; however, depending on the destination
country,
applicable shipping
fees
and customs
duties
are the responsibility of the customer.
Free
shipping
is offered between Turkey
and the EU
(including France)
for orders of €250
or more,
provided that over 50%
of the purchases were made directly through the Platform
(*see 4.
Delivery Conditions and Costs).
12.4.
Quality
Control Service
The
Platform provides a free
quality check
of products to ensure they meet their descriptions before
international
shipping
to prevent potential return processes. This service ensures that the
product matches its description and that the correct
product
is delivered to our warehouses.
An additional
detailed Quality Control service
is available for an in-depth inspection (e.g., checking for
manufacturing defects), charged at €2
per product.
Customers
can also view the actual
images
of all products delivered to our warehouses via the "Combine
& Ship" menu
on the Platform, allowing them to verify that the product matches its
description and ensure they receive the expected
product.
12.5.
Kolitrend
Shipping Service
Kolitrend
Shipping is an international shipping service that allows customers
to send their packages at competitive
prices
and under favorable conditions. Transport
of personal belongings
is strictly prohibited. Only products
with a volumetric weight between 1-32 kg
can be transported under this service. Currently, only new
products,
invoiced in the name of our company, are delivered under this
service.
The Platform reserves the right to verify that the
packages sent abroad by customers match the declarations made through
the "Kolitrend
Shipping" form
on the Platform. If any prohibited
or restricted
products
are detected, the Platform reserves the right to seize
or destroy these products
and notify the relevant authorities. Additionally, legal
proceedings
will be initiated, and all
material and moral damages
will be claimed.
13. Delivery Conditions and Costs (Customers)
Shipping from Turkey to the EU (including France):
If the order totals €250 or more, shipping is free.
All customs clearance fees and other import-related costs are included in this offer. This means the customer will not incur any additional customs or import charges.Shipping from France or the EU to Turkey:
Shipping is free for any order of €250 or more.
However, customs clearance fees and other import-related costs are not included in this offer. The customer must cover these additional costs.Shipping to the rest of the world:
For shipments from France or Turkey to other parts of the world, shipping fees, customs clearance, and all other import-related costs will be borne by the customer.
14.
Pricing and Commission Policy (Sellers)
For
each transaction made on the Platform, a 20%
commission
is charged to the seller, based on the sale
price.
This rate reflects the Value
Added Tax (VAT)
applicable in France
and Turkey.
The
Platform issues an invoice including
VAT
to customers in Europe
(including France)
and Turkey.
Additionally,
a 10%
shipping participation fee
is charged based on the sale price for package shipments, which is
automatically deducted once the transaction is completed.
15.
Billing and Product Delivery Obligations (Sellers)
All
registered sellers on the Platform are required to issue a
VAT-included
invoice
for each sale they make and send it to invoice@kolitrend.com
immediately after the sale.
Sellers are also responsible for
delivering the products they sell to the designated Platform
warehouses
in a timely
and complete
manner.
The Platform checks the products sent by the seller to
ensure their compliance
with descriptions
and general
characteristics.
This verification is performed whether or not the customer requests
it. However, if the customer has opted for detailed
Quality Control
when placing the order, the product will undergo a more
thorough inspection
before being delivered to the customer. The purpose of this process
is to confirm that the product fully
matches the descriptions.
Sellers
are responsible for delivering non-compliant,
misleading,
defective,
or damaged
products,
both to the Platform and legally.
Such violations may lead to contract
termination,
account
closure,
and legal
sanctions.
Additionally, the seller may be required to compensate
for material or moral damages
caused to the Platform and the end
customer.
16.
Payments to Sellers (Sellers)
The
Platform will make payments to sellers after the sale transaction is
completed and the customer
confirms receipt of the product
without any issues.
Payments to sellers will be made after
all commissions and other applicable fees
have been deducted from the sale amount.
Payment terms may vary
depending on the seller's
banking information
and country.
The
Platform is not
responsible for delays
that may occur due to bank transfers or other payment
methods.
Payments to sellers may be delayed to account for any
cancellations
or return
requests
that may arise after the sale. In such cases, the Platform may
withhold payment until the return process is completed.
17. Cancellation, Exchange, and Return Conditions (Customers)
17.1.
Right of Withdrawal
Customers
in France,
the European
Union,
and Turkey
benefit from a right of withdrawal under the distance
selling regulations,
allowing them to withdraw from the contract without providing a
reason or incurring a penalty within 14
days
from the receipt of the product.
The customer can exercise their
right of withdrawal by:
Submitting a written statement to the Platform's customer support at customer@kolitrend.com.
The customer exercising their right of withdrawal is responsible for returning the product in unopened, unused condition and in its original packaging.
17.2.
Exceptions to the Right of Withdrawal
According
to the French
Consumer Code,
the following situations do
not permit
the exercise of the right of withdrawal:
Products manufactured according to the consumer's specifications or clearly customized at the consumer’s request.
Products that are likely to deteriorate quickly or expire soon.
Products that cannot be returned for hygiene reasons or health protection reasons (such as cosmetics, underwear, swimsuits, etc.).
List
of Products Excluded from Cancellation, Exchange, and Return
In
accordance with the Platform's policies, the following categories
of products
cannot be canceled, exchanged, or returned for reasons such as
hygiene, personal use, customization, or perishability:
Clothing (Women, Men, Children)
Underwear (all types of underwear, socks, etc.)
Swimsuits such as swimsuits and bikinis
Tailor-made or customized clothing
Shoes and Bags
Customized or modified shoes
Fashion Accessories
Personal use accessories such as earrings (for hygiene reasons)
Wedding and Event Items
Items made to order or specially ordered (wedding dresses, suits, etc.)
Electronics and Appliances
Opened, unboxed, or installed electronic devices
Personal-use items such as headphones
Opened software and digital content (CDs, DVDs, digital games)
Sports and Outdoor Equipment
Personal protection equipment (helmets, protective clothing)
Opened fitness equipment (yoga mats, dumbbell sets)
Beauty and Personal Care Products
Cosmetic and skincare products (lipsticks, foundation, creams, etc.)
Personal care products for hygiene reasons (razors, epilators, toothbrushes, etc.)
Perfumes
Games and Toys
Opened video games or software
Digital products and download codes
Mother and Baby Products
Opened baby food and hygiene products (diapers, etc.)
Opened pacifiers and baby bottles
Kitchen and Bathroom Items
Opened hygiene items for bathroom use (toothbrushes, open razors)
Customized kitchen utensils and accessories
Furniture and Decoration Items
Custom-made or modified furniture
Textiles such as mattresses, cushions, and similar items
Customized decoration items
Books and Media
Opened or used digital content (CDs, DVDs, Blu-rays)
Customized books and media items
Office and Stationery Products
Customized stationery items
Opened software and digital content
Vehicle and Automotive Products
Installed spare parts and accessories
Custom-made or modified automotive products
Construction and DIY Materials
Opened or installed construction materials (ceramics, parquet, etc.)
All custom-made or modified products
Marble and Natural Stones
All custom-cut and treated natural stone products, and all block stones
Garden and Outdoor Products
Installed garden products (greenhouses, gazebos, etc.)
Perishable plants and seeds
Pet Products
Opened pet food
Opened hygiene products (litter, care products)
These products cannot be canceled, exchanged, or returned due to their hygienic characteristics, personal use, or customization.
17.3. Return Conditions
For Customers in France:
The customer in France acknowledges that their purchases made through the Platform are considered imports and that the products are delivered to France after being imported from Turkey or other countries. The Platform completes the customs and tax procedures in France and issues an invoice including VAT for the customer.
The Platform's policies allow returns only for products eligible for cancellation, exchange, or return. If the customer exercises their right of withdrawal, only the product cost will be refunded; VAT, customs duties, and shipping fees paid by the Platform during the import process will not be refunded. The customer acknowledges these conditions at the time of purchase and agrees not to request a refund of import-related fees.For Customers in the European Union:
Customers in the EU member countries acknowledge that their purchases via the Platform fall under import regulations. The Platform completes the customs and tax procedures in the EU and issues an invoice including VAT for the customer after importing the products from Turkey or other countries.
The Platform’s policies allow returns only for products eligible for cancellation, exchange, or return. If the customer exercises their right of withdrawal, only the product cost will be refunded; VAT, customs duties, and shipping fees paid by the Platform during the import process will not be refunded. The customer acknowledges these conditions and agrees not to request a refund for import-related fees.For Customers in Turkey:
The customer in Turkey acknowledges that their purchases through the Platform are considered imports and that the products are delivered to Turkey after being imported from France or other countries. The Platform completes the customs and tax procedures in Turkey and issues an invoice including VAT for the customer.
The Platform’s policies allow returns only for products eligible for cancellation, exchange, or return. If the customer exercises their right of withdrawal, only the product cost will be refunded; VAT, customs duties, and shipping fees paid by the Platform during the import process will not be refunded. The customer acknowledges these conditions at the time of purchase and agrees not to request a refund for import-related fees.For Customers in Other Regions:
Customers from other regions acknowledge that their purchases via the Platform fall under import/export processes. According to our policies, only products eligible for cancellation, exchange, or return will be accepted for return. The customer is responsible for all shipping fees, customs duties, import-export taxes, and other additional costs. If the customer does not cover these fees, the Platform reserves the right not to refund any fees, including the product cost, even if the product is returned.
The customer acknowledges these conditions at the time of purchase and agrees to cover all costs in case of withdrawal, cancellation, or exchange requests. The Platform is not obligated to issue any refund if the customer does not pay the import-export fees, and the customer agrees not to hold the Platform responsible for any damages.
17.4.
If the Quality Control Service Was Used
If
the customer used the Quality
Control Service
for products eligible for return, exchange, or cancellation, free
local returns
to our warehouses are available for customers within the European
Union (including France)
and Turkey.
This option is not
valid
for customers in other regions.
17.5.
If the Quality Control Service Was Not Used
If
the customer did not use the Quality
Control Service
for products eligible for return, exchange, or cancellation, they
must cover all
withdrawal,
return,
or exchange
fees,
including shipping
costs
when returning products to our warehouses.
The processing
time is not guaranteed
during return and exchange processes; however, the Platform will
strive to complete the transactions as
quickly as possible
to ensure customer satisfaction.
Customers acknowledge that
purchases made through the "Buy
for Me" service
fall under import/export
processes,
and all withdrawal, exchange, or return fees (shipping,
customs
duties,
and other associated costs) are the responsibility of the customer.
17.6.
Right of Withdrawal and Legal Notification
Customers
have been informed by the Platform about the import
process
and accept that fees incurred during this process will
not be subject to a refund request.
The customer agrees to these conditions at the time of purchase,
acknowledging that all shipping,
customs
duties,
and other costs incurred during the import process will not be
refunded.
18.
Data Security and Privacy (All Users)
The
personal information of Users is processed and stored in accordance
with the Platform's Privacy
Policy.
By becoming a member of the Platform, Users consent to the processing
and storage of their personal data. The Platform respects Users'
rights to privacy and takes all necessary measures to ensure that
information is not shared with third parties. However, the Platform
may share User information with the competent authorities upon legal
request.
19.
Intellectual Property Rights (All Users)
All
content, trademarks, logos, texts, graphics, user interface designs,
data compilations, and software elements on the Platform (hereinafter
referred to as "Content") belong to the Platform or its
licensors and are protected by applicable intellectual property laws.
Users are not allowed to copy, distribute, modify, or use the Content
in any way without the written authorization of the Platform. Any
violation of this policy may result in legal action, and the Platform
reserves the right to seek compensation for damages.
20.
Account Security (All Users)
Users
are responsible for keeping their login
details
confidential and ensuring that no unauthorized access occurs. If
Users detect suspicious activities or unauthorized access to their
account, they must immediately inform the Platform. The Platform is
not responsible for security breaches resulting from User negligence.
21.
Force Majeure (All Users)
The
Platform shall not be held liable for any failure or delay in service
provision due to causes beyond its control, such as war, rebellion,
natural disasters, strikes, cyberattacks, or government regulations.
The Platform will endeavor to restore services as soon as the force
majeure situation is resolved.
22.
Modifications to the Agreement (All Users)
The
Platform reserves the right to modify the terms of this agreement at
any time without notice. Any changes will take effect immediately
upon publication on the Platform. Users are responsible for regularly
reviewing the agreement on the Platform and may discontinue their use
of the Platform if they do not accept the updated terms.
23.
Third-Party Links (All Users)
The
Platform may contain links to third-party websites or resources for
User convenience. The Platform is not responsible for the content,
policies, or practices of these third-party sites. Users should
review the privacy
policies
and terms
of service
of third-party sites before visiting them.
24.
Content Provided by Users (All Users)
Users
are fully responsible for all information, comments, content, or
materials they submit to the Platform. The Platform reserves the
right to delete, modify, or censor any content provided by Users
without notice. By submitting content to the Platform, Users grant
the Platform a global,
irrevocable license
to use this content permanently.
25.
Payment Security (Customers)
All
payments made on the Platform are processed through secure
payment channels.
The Platform does not store any payment information from Users. Users
are responsible for safeguarding their payment information and taking
precautions against unauthorized use. Any issues arising during the
payment process should be addressed directly with the payment
providers, as the Platform is not responsible for delays or issues
caused by payment providers.
26.
Legal Compliance (All Users)
Users
must comply with local
and international laws
when conducting transactions on the Platform. The Platform reserves
the right to suspend or terminate the accounts of Users who violate
legal obligations. Legal actions may be taken against Users engaged
in illegal activities.
27.
Assignment of Agreement (All Users)
Users
may not assign or transfer their rights or obligations under this
agreement without prior written consent from the Platform. The
Platform reserves the right to assign or transfer this agreement and
its rights or obligations to third parties at any time.
28.
Usage Restrictions (All Users)
Users
must use the Platform's services only within the bounds of legal
requirements
and Platform
rules.
Users are prohibited from using the Platform for:
Spamming, fraud, or deceptive practices.
Distributing viruses, malware, or any material that may damage the Platform.
Unauthorized access to or interference with the Platform's software or systems.
The Platform reserves the right to terminate accounts and pursue legal actions against Users who violate these terms.
29.
Dispute Resolution and Claims (All Users)
The
Platform provides a support
team
to handle any claims or requests for resolution. Users are required
to follow the resolution methods designated by the Platform. In the
event of a dispute or conflict, Users must attempt to resolve the
issue through the alternative
dispute resolution
methods offered by the Platform before pursuing legal action.
30.
Discounts and Promotions (Customers)
The
Platform offers discounts,
campaigns,
or promotions
for limited periods, subject to specified conditions. The Platform
reserves the right to discontinue or modify promotions at any time.
Customers are responsible for adhering to the terms of promotions and
discounts.
31.
Account Freezing or Termination (All Users)
The
Platform reserves the right to freeze
or terminate
User accounts for any reason, including but not limited to:
Violations of the agreement's terms.
Engagement in illegal activities.
Actions posing threats to the Platform’s security.
In such cases, the User’s access to the Platform may be permanently revoked, and previous payments will not be refunded.
32.
Product Storage and Liability (Customers, Sellers)
While
the Platform takes all necessary precautions for product storage, it
cannot be held responsible for damages caused by force
majeure
events (natural disasters, theft, fires, etc.). Users acknowledge
that they cannot claim compensation from the Platform for damages
resulting from such events.
33.
Tax Responsibility (Sellers, Customers)
Sellers
and customers are responsible for their respective
tax obligations,
including VAT and customs duties, under the laws applicable in their
jurisdiction (e.g., VAT, import/export taxes, customs duties) arising
from their sales, purchases, or transactions on the Platform. The
Platform is not liable for a customer or seller’s failure to
fulfill tax obligations.
34.
International Use (All Users)
The
Platform may be used by Users in various countries. Users are
responsible for complying with local
laws
when using the Platform. The Platform is not responsible for any
differences in legal applications that may arise from international
transactions.
35.
Termination of the Agreement (All Users)
The
Platform reserves the right to suspend or terminate User access to
the Platform in the event of a violation of this agreement. Users may
also terminate their account at any time. Account termination does
not eliminate any legal, financial, or commercial obligations of the
User.
36.
Product Delivery Issues (Customers, Sellers)
The
Platform acts as an intermediary in product delivery, relying on the
responsibility of the delivery company. The Platform is not directly
liable for delays, losses, or damages during the delivery process but
will take necessary measures to resolve issues on behalf of Customers
and Sellers. (See "56.
Terms of Service with Delivery Companies / Couriers and Delivery
Status")
37.
Legal Notices (All Users)
When
legally required to notify Users, the Platform will send notices by
email or through announcements on the Platform. Users are responsible
for ensuring that the contact information provided during
registration is accurate and up-to-date.
38.
Product Recalls (Sellers)
Sellers
may be required to recall products if safety or legal issues are
identified after the sale. In such cases, the Platform will cooperate
with the Seller but assumes no responsibility for the recall process.
All additional obligations rest solely with the Seller.
39.
Export Restrictions (All Users)
Users
are not allowed to buy or sell products that are prohibited
or restricted
for export
on the Platform. The sale of such products is not permitted, and
Users must comply with these export restrictions.
40.
Customer Reviews and Feedback (Customers)
The
Platform allows Customers to leave reviews
and feedback
on products and services purchased. Customers are responsible for
providing honest and accurate feedback. The Platform reserves the
right to remove any misleading, defamatory, or inappropriate
comments.
41.
Advertising and Promotions (Sellers)
Sellers
may use the Platform’s advertising and promotional services to
market their products and services to a broader audience. These
services are subject to the terms and pricing policies set by the
Platform. Sellers are responsible for ensuring that all advertising
content complies with the Platform’s policies and applicable laws.
42.
Dispute Resolution (All Users)
The
Platform strives to resolve disputes amicably between Users and the
Platform. If a dispute cannot be resolved amicably, the parties agree
to pursue mediation
or other alternative dispute resolution methods before resorting to
legal proceedings.
43.
Fraud and Fraudulent Activities (All Users)
If
fraudulent or deceptive activities by a User are detected, the
Platform reserves the right to suspend
or terminate
the User’s account. Legal action may be taken, and the Platform may
seek compensation for any damages caused by these activities.
44.
Sales Restrictions (Sellers)
The
Platform may impose restrictions on the sale of certain products.
Users must comply with these restrictions and agree not to sell
prohibited items. Violations may result in legal action and account
termination.
45.
Membership Conditions (All Users)
The
Platform may establish specific membership
criteria.
The Platform reserves the right to reject membership applications or
terminate existing memberships. Users who meet the membership
requirements may continue using the Platform’s services.
46.
Monitoring of User Activity (All Users)
The
Platform may monitor User activity to enhance the user
experience,
improve security,
and comply with legal regulations. By using the Platform, Users
consent to such monitoring.
47.
Service Interruptions (All Users)
The
Platform may temporarily suspend services for maintenance,
system
updates,
or unexpected technical issues. The Platform is not responsible for
disruptions caused by these interruptions but will endeavor to inform
Users in advance whenever possible.
48.
After-Sales Support and Warranty (Customers, Sellers)
After-sales
support and warranty services are provided through the Platform, with
no direct communication between Customers and Sellers. Customers must
submit all product or service-related support requests via the
Platform. The Platform evaluates the quality of the warranty and
after-sales service provided by the Seller and takes necessary
measures. All liability related to after-sales support and warranties
rests with the Seller, as managed by the Platform.
49.
Technical Support (All Users)
The
Platform provides technical
support services
to assist Users in case of technical issues. Users can access these
support services via the designated communication channels. While the
Platform strives to resolve technical issues, no guarantee is made
regarding their resolution.
50.
Payment Delays (Sellers)
The
Platform is not responsible for payment delays caused by payment
providers
or banks.
However, the Platform will take all necessary measures to minimize
delays and ensure that payments to Sellers are made promptly.
51.
Seller Obligations (Sellers)
To
ensure a safe shopping environment, the Platform conducts a
moderation process to verify the quality and accuracy of the products
offered by Sellers. Sellers are fully responsible for the legality,
quality,
and compliance
of their products. If illegal or non-compliant products are
identified, the Platform reserves the right to take legal
action
and suspend the Seller’s account.
52.
Account Suspension Conditions (All Users)
The
Platform has the right to temporarily suspend
User accounts under specific conditions, such as when the User poses
a security risk or engages in illegal activities. During the
suspension, the User will not have access to the Platform’s
services.
53.
Third-Party Service Providers (All Users)
The
Platform may collaborate with third-party service providers (e.g.,
payment processors, logistics companies, advertising services). The
Platform is not responsible for errors or delays caused by these
third-party services. Users must comply with the terms of third-party
service providers.
54.
Compliance with Legal and Regulatory Requirements (All Users)
The
Platform must comply with applicable laws
and regulations.
The Platform may request additional documents or information from
Users when necessary. Users must comply with these requests, and
failure to do so may result in account suspension or termination.
55. Protection Against Defamation and Reputational Damage (All Users)
Reputation Protection: Users (Customers, Sellers, and Delivery Providers) must avoid making false, misleading, or defamatory statements regarding the Platform or other Users. Such actions may result in legal consequences under French law and additional regulations.
Legitimate Criticism: Users are free to exercise their right to legitimate criticism. However, such criticism must be constructive and not intended to harm the reputation of the Platform or other Users.
Legal Sanctions: Users engaging in defamatory actions may face legal prosecution, account suspension, or permanent termination. The Platform reserves the right to seek compensation for any damages.
Priority to Communication: Users must prioritize reporting issues to the Platform's support team for resolution before seeking external dispute resolution platforms.
56. Terms of Service with Delivery Companies / Couriers and Delivery Status (Couriers)
Mandatory Agreement and Legal Compliance 1.1. This written agreement between the Platform and each Delivery Company/Courier ensures compliance with legal regulations. The contract explicitly states that any detected illegal activity will result in the immediate termination of cooperation, and all damages will be borne by the delivery company.
1.2. Delivery Companies/Couriers must provide the Platform with all licenses and authorization documents proving the legality of their operations. The validity of these documents is the responsibility of the delivery company.Inspection and Compliance Obligation
2.1. Delivery Companies/Couriers are subject to inspections by the Platform and must fully comply with established quality standards and legal regulations. Non-compliance will result in immediate termination of the partnership.
2.2. The Platform reserves the right to request all necessary information and documents to ensure service quality and compliance from Delivery Companies/Couriers.Mandatory Tracking and Monitoring System
3.1. Delivery Companies/Couriers must use GPS or similar tracking systems to ensure traceability of deliveries. The Platform retains the right to monitor and inspect every stage of the delivery process.
3.2. Any abnormal situation during delivery (delays, losses, thefts) must be immediately reported to the Platform by the Delivery Company/Courier.Insurance Obligation
4.1. Delivery Companies/Couriers are required to provide valid transport insurance for each shipment made on behalf of the Platform. They are responsible for all losses, damages, or other risks that occur during transportation.
4.2. Additionally, Delivery Companies/Couriers must have general liability insurance to cover any damages resulting from illegal activities or negligence.Participation in Training and Awareness Programs
5.1. Delivery Companies/Couriers are required to participate in legal compliance and ethical standards training programs set by the Platform. They must regularly train their staff on preventing illegal activities and conducting operations within a legal framework.
5.2. Reports proving that these training sessions have been conducted must be submitted to the Platform.Legal Compliance and Legal Responsibility
6.1. Delivery Companies/Couriers must fully comply with national and international transportation laws. If illegal activities are detected, the partnership will be immediately terminated, and all damages (financial and reputational) will be borne by the delivery company.
6.2. The Platform reserves the right to report any detected illegal activities to the authorities and initiate legal proceedings.Platform's Right to Seize and Terminate
7.1. If the Platform detects illegal activity during delivery, it reserves the right to seize the goods, destroy them, and report the issue to the authorities. In such cases, cooperation with the Delivery Company/Courier will be immediately terminated, and the company will be responsible for all related damages.Transport Limits and Scope
8.1. Delivery services will only be carried out within the limits set by the Platform. The Platform reserves the right to inspect Delivery Companies/Couriers to ensure compliance with the Platform's policies and legal regulations.Accuracy and Tracking of Delivery Documents
9.1. The Delivery Company/Courier is responsible for preparing complete and accurate delivery documents (invoices, delivery slips) and reporting them to the Platform. The Delivery Company/Courier is liable for legal and financial consequences resulting from incorrect or incomplete documentation.Delivery Security and Packaging
10.1. The Delivery Company/Courier is responsible for ensuring the security of goods during transport by taking all necessary precautions. Appropriate packaging methods must be used to secure the goods. The Delivery Company/Courier is liable for any damage or loss resulting from inadequate packaging or security failures.Collaboration with Third Parties
11.1. If the Delivery Company/Courier collaborates with third-party logistics companies or subcontractors during the delivery process, they must ensure that these companies comply with the Platform's policies and legal regulations. All damages caused by third parties are the responsibility of the Delivery Company/Courier.Legal Reporting Obligations
12.1. The Delivery Company/Courier is responsible for complying with legal regulations or requests from authorities regarding the delivery process and must submit all necessary reports and declarations in a timely manner. Any penalty or damage resulting from failure to comply with these obligations will be borne by the Delivery Company/Courier.Express Delivery Services
13.1. For Customers opting for express delivery services offered by the Platform, the Delivery Company/Courier is required to complete deliveries within the specified deadlines. All additional costs for expedited services will be determined in the agreement between the Platform and the Delivery Company/Courier. The Delivery Company/Courier is responsible for any delay in express deliveries.Obligation to Report Product Conditions
14.1. If damage, defects, or shortages are detected during delivery, the Delivery Company/Courier must immediately report the issue to the Platform. Failure to report these issues will render the Delivery Company/Courier liable for any resulting damages or claims from the Platform or Customers.Confidentiality and Information Security
15.1. The Delivery Company/Courier is required to keep confidential all information related to the delivery process and the involved parties. The Delivery Company/Courier must take all necessary measures to ensure that this information is not shared with unauthorized third parties. Any breach of confidentiality will result in legal consequences and financial liability for the Delivery Company/Courier.Delivery Delays
16.1. Delivery Companies/Couriers must complete deliveries within the specified timeframes. However, delays due to customs procedures, border crossing waits, government interventions, or force majeure events (e.g., natural disasters, strikes) beyond the control of the Platform or the Delivery Company/Courier are exempt from liability. The Platform will not be held responsible for these delays, and Customers or Sellers cannot claim compensation from the Platform.
16.2. In the case of delays not caused by such exceptions, the Delivery Company/Courier must immediately inform the Platform of the cause and the new delivery deadline. The Delivery Company/Courier is liable for any damage resulting from these delays.Lost Products
17.1. The Delivery Company/Courier is fully responsible for any products lost during transport. If a product is lost, the Delivery Company/Courier must compensate for the value of the lost item as well as all associated damages.Theft During Delivery
18.1. The Delivery Company/Courier is liable for any theft or stolen items during transport. The company must compensate for the value of the stolen goods and all associated damages.Suspicious Circumstances
19.1. If suspicious circumstances arise during delivery (e.g., tampered packaging or unauthorized actions), the Delivery Company/Courier must immediately report these incidents to the Platform. Failure to report suspicious activities will make the Delivery Company/Courier responsible for all resulting damages.Liability and Compensation
20.1. The Delivery Company/Courier is liable for compensating the Platform, Customers, and Sellers for any damages resulting from delays, losses, thefts, or suspicious activities. The Platform reserves the right to terminate the partnership and pursue legal action if necessary.Alternative Methods in Case of Delivery Delays
21.1. If the Delivery Company/Courier realizes that they cannot complete the delivery within the specified timeframes, they must immediately notify the Platform and propose alternative delivery methods. These alternatives must be approved by the Platform and implemented. All additional costs for alternative methods will be covered by the Delivery Company/Courier.Delivery Confirmation
22.1. The Delivery Company/Courier must obtain a signed delivery receipt or digital confirmation from the Customer to document successful delivery. Failure to obtain delivery confirmation will render the Delivery Company/Courier liable for any loss or delay.Delivery Site Security
23.1. If the Delivery Company/Courier identifies that the delivery site is not secure, they must halt the delivery and notify the Platform. All damages resulting from deliveries made despite security risks will be borne by the Delivery Company/Courier.Emergency Communication
24.1. The Delivery Company/Courier must maintain constant communication with the Platform in case of abnormal or emergency situations (e.g., natural disasters, security threats). Failure to report emergency situations promptly will render the Delivery Company/Courier liable for all resulting damages.Vehicle and Equipment Security
25.1. The Delivery Company/Courier is responsible for the security and proper functioning of the vehicles and equipment used during deliveries. All delays, losses, or damages caused by vehicle or equipment issues will be borne by the Delivery Company/Courier.Transport Capacity and Weight Limits
26.1. The Delivery Company/Courier must adhere to the transport capacity and weight limits established by the Platform. All delays or damages caused by exceeding these limits will be the responsibility of the Delivery Company/Courier.Compliance with Local and International Customs Regulations
27.1. The Delivery Company/Courier is responsible for complying with local and international customs regulations and providing the necessary documentation. All delays, penalties, or damages caused by incomplete or incorrect declarations during customs processing will be borne by the Delivery Company/Courier.Customer Satisfaction and Communication
28.1. The Delivery Company/Courier must maintain polite, clear, and responsible communication with Customers throughout the delivery process to ensure their satisfaction. If Customer complaints are received by the Platform, the Delivery Company/Courier is required to act immediately to resolve the issues.Reporting Post-Delivery Damages
29.1. If a Customer identifies damage or a shortage in the product after delivery, the Delivery Company/Courier must investigate and resolve the issue promptly. All expenses resulting from damages or shortages will be borne by the delivery company.
57.
Effects of Platform Activity Suspension
In
the event of temporary or permanent suspension of the Platform, Users
will be notified in advance. The Platform cannot be held liable for
any losses resulting from such suspension.
58.
Disclaimer (All Users)
The
Platform disclaims all liability for any direct, indirect, or
incidental damages arising from the use of services or products sold
through the Platform. Sellers are solely responsible for the products
they sell and their compliance with applicable laws.
59.
Language (All Users)
This
agreement is drafted in French.
In the event of discrepancies in translation, the French
version
will be considered the authoritative text.
60.
Governing Law and Jurisdiction (All Users)
This
agreement is governed by French
law.
Any dispute arising from this agreement will be subject to the
jurisdiction of the courts
of Lille (France).
By using the Platform, Users agree to these legal terms.
Date:
08/10/2024
By
checking the acceptance box and confirming your registration, you
acknowledge that you have read and accepted the entire content of
this "USER
AGREEMENT".
